Terms governing refund eligibility, service cancellation, and billing for the Chronoreon platform.
Last Updated: March 26, 2026
Chronoreon offers a 14-day money-back guarantee on all paid subscription plans. If you are not satisfied with the Service for any reason, you may request a full refund within fourteen (14) days of your initial purchase date — no questions asked and no conditions attached.
To claim your refund, simply contact us at hello@chronoreon.com within the 14-day window with your account details and transaction reference. Approved refunds will be processed by Paddle to your original payment method within five (5) to ten (10) business days.
This guarantee applies to all new subscriptions (monthly and annual). The 14-day period begins on the date of your first payment.
This Refund Policy ("Policy") governs all refund requests, cancellations, and billing adjustments related to the Chronoreon HRIS platform ("Service"), operated by Chronoreon ("Company", "we", "us"). By subscribing to or using the Service, you acknowledge and agree to the terms set forth in this Policy.
All payments for the Service are processed by Paddle.com Market Limited ("Paddle"), which acts as the Merchant of Record. This Policy operates in conjunction with, and is subject to, Paddle's Invoiced Consumer Terms. In the event of a conflict between this Policy and Paddle's consumer terms regarding statutory consumer rights, Paddle's terms shall prevail.
In addition to the unconditional 14-day money-back guarantee described in Section 1, refunds may also be granted under the specific circumstances described in Section 3 of this Policy. To the fullest extent permitted by applicable law, the refund and service credit remedies described herein constitute the Subscriber's sole and exclusive financial remedy for any claim arising from service failure, defect, or unavailability.
After the 14-day money-back guarantee period has elapsed, a refund may be considered only where one or more of the following conditions are demonstrably satisfied. For the purposes of this Policy, a "material defect" means a reproducible system failure that prevents the majority of documented core functions from operating as specified, and that is not attributable to the Subscriber's environment, configuration, or third-party services.
Refund requests under the 14-day money-back guarantee require no justification and will be honoured unconditionally. For refund requests outside the 14-day guarantee window, all requests must be submitted within sixty (60) days of the original transaction date. Requests received after this period will not be processed. Refund requests outside the guarantee period are assessed on a case-by-case basis. Paddle, as Merchant of Record, retains sole discretion over whether to approve or deny a refund.
The following are expressly excluded from refund eligibility:
Notwithstanding any other provision of this Policy, a refund shall not be granted where the Subscriber has already derived measurable commercial, operational, or administrative benefit from the Service. Once the Subscriber has received material value through use of the platform, the transaction is considered fulfilled and non-refundable.
A refund request shall be automatically deemed ineligible if any one or more of the following usage events have occurred on the Subscriber's account:
Chronoreon maintains comprehensive platform activity logs and reserves the right to audit account usage when assessing any refund claim. The determination of whether substantial usage or commercial value has been received shall be made by Chronoreon, acting reasonably and in good faith, and such determination shall be final for the purposes of this Policy.
All subscription fees are billed in advance at the beginning of each billing period (monthly or annual, as applicable). By subscribing to the Service, you authorise recurring charges to your designated payment method via Paddle.
Paid subscriptions automatically renew at the end of each billing period until cancelled. It is the Subscriber's responsibility to cancel before the next renewal date to avoid additional charges.
To cancel your subscription, you must submit a cancellation request at least forty-eight (48) hours before the end of the current billing period. This is the minimum required notice period; Subscribers are encouraged to submit cancellation requests as early as practicable. Cancellation requests submitted after this deadline will take effect in the following billing period.
Upon cancellation, you will retain access to the Service until the end of the current paid billing period. Cancellation stops future billing only — no prorated refunds will be issued for partially used billing periods.
Annual subscription plans are eligible for a full refund within the 14-day money-back guarantee period described in Section 1. After the 14-day period, annual plans are non-refundable except under the qualifying grounds described in Section 3. Annual Subscribers remain bound by the terms of this Policy for the full duration of their subscription term.
Following cancellation, payroll and employment records are retained in accordance with our Data Retention Policy and applicable Philippine law, including BIR requirements for minimum ten (10) year retention of payroll records. You are strongly advised to export all required data before account deactivation.
Chronoreon targets a platform availability of 99.5% per calendar month ("Uptime Target"), measured exclusively by Chronoreon's internal monitoring infrastructure. The Uptime Target is a service objective, not a guarantee, and does not create any independent right to a refund.
A refund claim based on service downtime shall only be considered where all of the following conditions are met:
All downtime claims must be submitted in writing within seven (7) days of the alleged outage, accompanied by the date, time, and description of the incident. Chronoreon's internal server monitoring and application performance logs shall serve as the sole authoritative record for determining the occurrence, cause, and duration of any service outage. Third-party uptime monitoring tools operated by the Subscriber are not accepted as evidence.
To submit a refund request, the following procedure must be followed:
Submit a written refund request to hello@chronoreon.com, including your account identifier, transaction reference, date of purchase, and a detailed description of the qualifying grounds for refund. The request must be submitted within sixty (60) days of the original transaction date.
Chronoreon will acknowledge receipt of your request within three (3) business days and complete its assessment within ten (10) business days. Additional information or documentation may be requested during this period.
Following assessment, Chronoreon will provide a written recommendation to Paddle. The final refund decision is made by Paddle at its sole discretion. Paddle may approve a full refund, a partial refund, a service replacement, or deny the request.
Approved refunds are processed by Paddle to the original payment method. Processing times vary by payment method and may take five (5) to ten (10) business days to reflect in your account.
The Subscriber is required to exhaust the refund process outlined in Section 7 of this Policy before initiating any payment dispute, chargeback, or payment reversal with their bank, card issuer, or payment provider. Failure to do so constitutes a material breach of this Policy.
Initiating a payment dispute, chargeback, or reversal outside of this Policy — or in parallel with a pending internal refund request — shall result in immediate suspension of the Subscriber's account and all associated services, without prior notice. Chronoreon may, at its sole discretion, permanently terminate the account.
Chronoreon and/or Paddle reserve the right to recover the full value of the disputed transaction, plus any chargeback fees, administrative costs, dispute processing charges, and reasonable legal costs incurred as a result of an unwarranted or fraudulent chargeback. The Subscriber agrees that such amounts constitute a liquidated debt payable on demand.
The following conduct shall be treated as refund abuse and may result in permanent account termination, forfeiture of all remaining service credits and prepaid subscription periods, and referral for collection or legal action:
Chronoreon maintains records of all refund requests, chargeback events, and account activity. These records may be shared with Paddle, payment processors, fraud prevention networks, and legal counsel as necessary to protect Chronoreon's commercial interests.
Paddle.com Market Limited acts as the Merchant of Record for all Chronoreon subscription transactions. Paddle is responsible for payment processing, invoice issuance, applicable tax collection and remittance, and the execution of approved refunds.
Statutory consumer refund rights — including but not limited to rights arising under consumer protection legislation in your jurisdiction — are administered in accordance with Paddle's Invoiced Consumer Terms.
Commercial refund eligibility related to platform performance, service delivery, or operational matters is assessed and determined by Chronoreon. Chronoreon provides recommendations to Paddle, which retains final authority over refund execution.
Subscription fees are denominated in US Dollars (USD). Where payment is made in an alternative currency (e.g., Philippine Peso), refunds are issued in USD and converted at Paddle's prevailing exchange rate at the time of processing. Chronoreon accepts no liability for exchange rate fluctuations between the date of payment and the date of refund.
Sales tax refund requests must be submitted to Paddle within sixty (60) days of the original purchase, accompanied by a valid tax identification number for the applicable jurisdiction.
Official invoices and tax receipts are issued by Paddle. For Philippine BIR compliance documentation, please contact Paddle directly.
Where a service issue is acknowledged but does not meet the qualifying grounds for a monetary refund under Section 3, the primary remedy offered by Chronoreon shall be a service credit. Monetary refunds are considered a last-resort remedy and are reserved for cases where a service credit would not adequately address the issue.
Service credits may be offered at Chronoreon's discretion as an alternative remedy. Credits are offered at the Subscriber's option and do not extinguish any right to a monetary refund where otherwise eligible under this Policy or applicable law.
Service credits are valid for twelve (12) months from the date of issuance. Credits are non-transferable, non-encashable, and expire immediately upon account termination.
In the event of a dispute regarding a refund decision, the Subscriber may submit a written request for escalated review by Chronoreon's management team within fifteen (15) business days of receiving the initial determination. Both parties agree to attempt resolution through good-faith written negotiation within thirty (30) days of the dispute arising.
If negotiation fails to produce a resolution, disputes shall be subject to the exclusive jurisdiction of the appropriate courts of Makati City, Metro Manila, Philippines. This Policy is governed by and construed in accordance with the laws of the Republic of the Philippines.
Nothing in this Policy excludes, restricts, or modifies any mandatory consumer protection rights that may apply under applicable law, including but not limited to Republic Act No. 7394 (Consumer Act of the Philippines) and equivalent legislation in the Subscriber's jurisdiction. This Policy does not affect statutory rights in relation to services that are not as described, faulty, or not fit for purpose. Where applicable law provides for a statutory cooling-off period, that right shall be honoured in accordance with the relevant legislation.
Philippine consumers may file complaints with the Department of Trade and Industry (DTI) Consumer Care: 1-384 (toll-free hotline) or at dti.gov.ph.
Chronoreon reserves the right to amend this Policy at any time. Material changes to refund terms or eligibility criteria will be communicated to active Subscribers at least thirty (30) days prior to taking effect.
Amendments will be communicated via email to the registered account address and published on our website with the updated effective date. Continued use of the Service after the effective date of any amendment constitutes acceptance of the revised terms.
For refund requests, billing enquiries, or questions regarding this Policy, contact Chronoreon at:
Email: hello@chronoreon.com